Roda Specialty Steel, Inc.
Quality Management System
Process PR09:
Monitoring, Measuring, Analysis and Continuous Improvement
FORM
PR09/B
Customer Satisfaction Information Questionnaire

Your rating of our service. Please check your choice

TOPICS Excellent
4		 Good
3		 Fair
2		 Poor
1
1. Quality of supplied products; machinability
2. Claims resolution
3. Completeness of documents (delivery notes, certificates, etc.)
4. Reliability of delivery; timely information
5. Technical and commercial assistance; inspection certfication, notification, and deviations
6. Competitiveness (quality, service and price)
7. Customer services, inside sales
8. Please rate our sales representative’s contact with you (i.e. weekly or daily communications through either email, phone or personal visit)

Have you visited our website to access inventory information?

Yes No

What do you like about Roda Specialty Steel, Inc.? (Check all applicable)

Quality of Materials Delivery Sales Support Competitiveness

Where does Roda Specialty Steel, Inc. need to improve? (Check all applicable)

Quality of Materials Delivery Sales Support Competitiveness

Please list products/grades you are finding difficult to source:

Please make any comments or suggestions:

Date Completed By Company